Shipping policy
Shipping Policy – Just Ash
At Just Ash, we’re committed to getting your order to you as quickly and safely as possible.
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Processing Time
All orders are processed within 1–5 business days (excluding weekends and holidays).
You will receive a confirmation email with tracking information once your order has shipped.
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Shipping Rates & Delivery Times
Shipping costs are calculated at checkout based on your location and selected shipping method.
Estimated delivery times (after processing):
- Standard Shipping: 2–5 business days
Please note that delivery times are estimates and not guaranteed.
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Order Tracking
Once your order has shipped, you will receive a tracking number via email. Please allow time for tracking information to update.
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Delays
We are not responsible for shipping delays caused by carriers, weather, or other circumstances outside of our control.
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Lost or Stolen Packages
Just Ash is not responsible for lost or stolen packages once marked as delivered. If your package is marked as delivered but not received, please contact your local post office.
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Incorrect Shipping Information
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly entered addresses.
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Damaged Items
If your order arrives damaged, please contact us within 3 days of delivery with your order number and clear photos so we can assist you.
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If you have any questions, feel free to reach out—we’re happy to help.